Privacy Policy
Last updated: June 30, 2026
At eSIMLLY, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, create an account, purchase eSIM plans, or use any of our services.
1. Information We Collect
We collect personal information that you provide directly to us, as well as information collected automatically when you interact with our platform.
1.1 Personal Information You Provide
- Account information: name, email address, phone number, and password
- Payment information: billing details processed securely via Razorpay; we do not store full card details
- Device information: device model, eSIM capability status, IMEI, and operating system
- Travel and usage data: destination countries, eSIM activation status, and data usage statistics
- Communications: messages, support tickets, and feedback you send us
1.2 Information Collected Automatically
- IP address and approximate location
- Browser type, version, and language
- Device type and screen resolution
- Referring and exit pages, session duration, and clickstream data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information for the following purposes:
- To create, verify, and manage your eSIMLLY account
- To process your purchases, payments, and refunds
- To deliver and activate eSIM profiles on your compatible device
- To provide customer support and respond to your inquiries
- To send transactional emails, order confirmations, and service updates
- To improve our website, products, and user experience
- To detect, prevent, and investigate fraud, abuse, or security incidents
- To comply with legal obligations and enforce our terms
3. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds: performance of a contract, your consent, compliance with legal obligations, and our legitimate interests in operating and improving our services.
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
4.1 Service Providers
We share information with trusted third-party providers who help us operate our business, including payment processors (Razorpay), hosting providers, analytics services, customer support tools, and email delivery platforms. These providers are contractually bound to protect your data and use it only for the services they provide to us.
4.2 Mobile Network Operators
To deliver eSIM connectivity, we may share necessary device and activation information with our partner network operators in your destination countries.
4.3 Legal and Compliance
We may disclose information when required by law, court order, or governmental request, or to protect our rights, property, safety, or the rights of our users.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy commitments.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze traffic, and understand how users interact with our website. You can manage your cookie preferences through your browser settings.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, secure payment processing, and regular security reviews. However, no internet-based service can guarantee 100% security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained until you request deletion or close your account.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To exercise your rights, please contact us at [email protected].
9. Right to Deletion
You have the right to request that we delete your personal data, subject to certain legal exceptions. Once we receive and verify your request, we will delete your personal information from our active records, unless we are required or permitted by law to retain it.
We may decline a deletion request if retaining the information is necessary to:
- Complete a transaction, provide a requested service, or fulfill a contract
- Detect, prevent, or investigate security incidents, fraud, or illegal activity
- Comply with legal obligations, court orders, or regulatory requirements
- Exercise or defend legal claims
- Engage in internal uses that are reasonably aligned with your expectations or compatible with the context of collection
To submit a data deletion request, please visit our Data Deletion Request page or contact us directly at [email protected]. We will respond to verified requests within the timeframes required by applicable law.
10. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including countries that may not have the same data protection laws. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses and adequacy decisions.
11. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at [email protected].
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- General inquiries: [email protected]
- Data protection requests: [email protected]
