How do I get a refund?

At eSIMLLY we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances: You bought the eSIM without checking the compatibility with your cellphone. You canceled your trip or you no longer need the eSIM. Our eSIMs generally work fine, but if you experience connection issues, we can provide you with a full or partial refund. Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days. For more details, terms and conditions, we invite you to read our Refund Policy.